About Us
About Behavioral Health Billing
Behavioral Health Billing was founded by Jolien Connor, who began working in mental health billing as a teenager in New York State. What started as early hands-on experience grew into a career devoted to helping mental health providers navigate the complexities of insurance reimbursement.
In 2010, Jolien transitioned her billing work into a fully online business, allowing her to serve clinicians across multiple states and expand her expertise in regional requirements, payer systems, and customized practice workflows. Today, she is continuing that expansion—broadening Behavioral Health Billing into new services that support both billers and providers in the mental health field. By strengthening both sides of the billing process, BHB ultimately helps ensure that patients receive consistent, sustainable access to care.
Our clients choose Behavioral Health Billing because we offer more than just administrative support — we deliver accuracy, accountability, and peace of mind. By combining expert knowledge with a personalized approach, we reduce the day-to-day stress that comes with managing insurance claims. The result is a smoother billing process, faster reimbursements, and more time for you to focus on what truly matters — providing exceptional care to your clients.
Behavioral Health Billing for Providers
Behavioral Health Billing offers mental health practices a partnership built on decades of experience, deep knowledge of insurance rules, and a commitment to accuracy, transparency, and reliability. Providers benefit from:
- Streamlined and efficient billing processes
- Fewer denials and faster reimbursements
- Customized workflows that match the unique needs of each practice
- Responsive support and clear communication
- A billing partner who helps keep your practice financially healthy so you can stay focused on clinical care
We meet each provider where they are. Some prefer to stay deeply involved in every detail; others trust us to manage their billing quietly and efficiently behind the scenes.
Wherever you fall on that spectrum, we build a workflow that feels effortless, reliable, and tailored to your practice — so you can grow with confidence, clarity, and peace of mind.
Mental Health Connect for Billers
BHB isn’t only a billing service—it’s a growing community for mental health billers. Billers who connect with Behavioral Health Billing gain access to:
- A supportive network of peers, so you know you’re not alone
- Real-world problem-solving grounded in over 35 years of experience
- Opportunities for training, collaboration, and skill development
- Shared resources such as guides, cheat sheets, and troubleshooting tools
- A space to ask questions, exchange insights, and stay ahead of changing rules and insurance policies
Behavioral Health Billing is expanding with a mission to empower both providers and billers—strengthening the entire ecosystem of mental health care, one claim and one connection at a time.
Behavioral Health Billing – Which Service Is For You?
Let us do the work
Customized billing services at any level for solo practitioners up to medium-sized group practices.
Expert Guidance When You Need It
Get quick, accurate answers to billing questions and short-term assistance with specific billing problems.
Connect with Billers
Ask other billers how to navigate the issues you’re facing, and share strategies for getting claims processed successfully.
Behavioral Health Billing – Which Service Is For You?
Let us do the work
Customized billing services at any level for solo practitioners up to medium-sized group practices.
Expert Guidance When You Need It
Get quick, accurate answers to billing questions and short-term assistance with specific billing problems.
Connect with Billers
Ask other billers how to navigate the issues you’re facing, and share strategies for getting claims processed successfully.
Testimonials
Jolien and her team have been a consistent, reliable support for our small group practice. They are responsive, detail-oriented, and they go above and beyond to respond to our practice's billing needs, often catching and correcting things before they are even on my radar. Their behind the scenes support allows us to focus on what we do best--providing high quality therapy to our clients. I am so grateful for them!
Jolien and her team have been an incredible support to our agency. They handle problematic claims, verify client coverage, and assist with credentialing with efficiency and care. Aside from their expertise,one of the big things we value most is the flexibility they offer: they provide more support when we need it and less when we don’t, without tying us into services we won’t use or straining our budget. Communication is clear, timely, and genuinely collaborative. We highly recommend Behavioral Health Billing.
FAQs
Do you only work with behavioral health providers and billers?
Yes — our services are designed specifically for addressing mental health billing issues that providers and billers face.
How many years of mental health billing experience do you have?
Dr Jolien Connor, founder and owner of Behavioral Health Billing, has 35 years of experience in mental health billing. The BHB team as a whole has over 65 years cumulative experience.
Why offer additional services other than just the billing service?
- While mental health billing services are abundant, two areas that stand out as lacking support and resources are providers getting short term on demand billing support and billers having good local networks to connect with.
- Several individual struggling providers who don’t want full service billing inspired the creation of Ask A Biller.
- Mental Health Connect was inspired by a local Madison, Wisconsin mental health billers group that we’ve participated in for about ten years. The value it has contributed inspired Jolien to want to create more localized support groups for billers across the United States.
Are you located in the United States?
In the past few years, the mental health billing industry has shifted, allowing more and more providers to do much of their own billing. Some therapists would prefer to be able to ask a biller for help only once in a while, instead of contracting for daily services. Thus was born Ask a Biller.
FAQs
Do you only work with behavioral health providers?
Yes — our services are designed specifically for mental and behavioral health practices.
How do you manage denied claims?
We investigate, appeal, and resolve denials quickly to ensure you get reimbursed without unnecessary delays.
Can you help new providers get credentialed?
Absolutely. We guide new behavioral health professionals through the full credentialing process with insurance payers.
What’s the turnaround time for claim payments?
Most clean claims are processed and paid within 14–21 days, depending on the payer.
Is patient data safe with you?
Yes. We maintain full HIPAA compliance and use industry-grade encryption for all data exchanges.