Ask a Biller
When billing questions pop up, they can derail your day, delay payments, and add unnecessary stress. Ask a Biller gives mental health providers a quick, expert solution for short-term or occasional billing concerns—without needing to hire ongoing support. It’s the simplest way to get clarity, fix problems, and keep your practice moving.
You may need Ask a Biller if you’re dealing with:
- Confusing or contradictory information from insurance payers
- Sudden denials you can’t explain—or don’t have time to troubleshoot
- Credentialing or enrollment questions that stall your ability to bill
- Benefit verification challenges or unclear coverage details
- Problems with ERA/EOB interpretation
- Setup issues in your EHR or billing system
- Questions about telehealth, coding, modifiers, or changing payer rules
- A temporary staffing gap or an unexpected billing backlog
- Anything that makes you think, “I wish I could ask someone who actually knows billing.”
Ask a Biller is designed for flexibility: you get expert guidance only when you need it, with no contracts, no long-term commitment, and no pressure to sign up for ongoing services. Whether it’s one quick question or a short-term problem that needs targeted support, Ask a Biller gives you access to trusted expertise—on your terms.
Premium Services
Our Premium Plan connects you directly with experienced mental health billers who provide one-on-one guidance tailored to your specific needs. Whether you’re troubleshooting denied claims, navigating payer rules, or sorting out patient balances, our experts are here to help every step of the way.
Provider One-on-One Support
Work directly with a knowledgeable billing specialist dedicated to getting answers to your questions.
Insurance Call Assistance
Allow our team to call insurance companies on your behalf to obtain missing information or clarify claim details.
Step-by-Step Billing Help
Especially if you like to do some of it yourself, from claim submission to payment posting, we walk you through every process.
Local Insurance Expertise
Receive detailed answers and insights specific to your state and insurance networks.
Priority 24-Hour Response Time
Get fast, reliable assistance whenever you need it.
FAQs
Do you only work with behavioral health providers and billers?
Yes — our services are designed specifically for mental and behavioral health practices and the billers who support them.
What is the difference between Behavioral Health Billing and Ask A Biller?
Behavioral Health Billing is a full service customized ongoing billing service that attends to any and all regular and unexpected billing issues. This includes claim submission, following up on denials, benefit checks, patient statements, and monthly reconciliation. Ask a Biller is an on demand service to help with short term billing issues as needed. You can also use Ask A Biller to get training in doing various billing tasks for yourself.
Who are the experts I will be working with Ask a biller?
With Ask-a-Biller, you’re supported by a team that combines our own expertise with a nationwide network of highly experienced behavioral health billers. That means you get answers from professionals who truly understand your question — whether it’s a general billing challenge or a very specific, local insurance issue.
And if we don’t have a specialist in your exact region, don’t worry — we’ll research it for you and deliver the most accurate, reliable, and high-quality guidance available